Ordering Information

Method of Payment:
     We accept Master Card, Visa and Discover, Debit Cards, & Paypal. We Do Not Accept American Express at This Time.      You can send a money order, cashiers check or personal check. Please provide the driver's license number and state in which issued on the check and a phone number where we can reach you.  The customer's name, address and check number must be imprinted on the check. If ordering by phone, please have your credit card number, expiration date and 3 digit code on the back of your card available.  Your shipping address MUST matching your credit card billing address or we will not be able to process your order.  Credit Card orders will be charged when you order is shipped, Special Orders wil be charged when your order is placed. 

Shipping Charges:
     Shipping is FREE with a $150.00 order or more , shipped by Ground UPS within the continental  USA. This excludes any F.O.B.(,FOB items are heavy or oversized items with a shipping weight of 8 pounds or more), hazardous, APO & FPO address, and oversized packages. . If your order is less than $150.00 you pay the actual freight charged. A $5.00 handling fee will be added to orders less than $25.00.  Our fast, friendly shipping department ships most orders the same day they are received, if order is placed before 2:00pm CST, orders received after 2:00pm CST are shipped the following day, with the exception of Vaccines.      In order to ensure the protection of vaccines, we prefer to ship all vaccines on Monday, Tuesday or Wednesday to ensure delivery before the weekend. Because orders shipped UPS Ground can take up to 10 days to deliver, vaccines belong to the purchaser upon leaving Our Warehouse..  . Vaccines are non-returnable and non-refundable. Please inform your sales person if you require special shipping and packing instructions.  Please allow extra shipping time for products Drop Shipped from the manufacturer.   Your order is shipped to you the best way, or the way you have requested when ordering.  Shipping rates are based on your location in relationship to our Iowa warehouse, and if you have any FOB, We do not encourage sending packages via the Post Office because they do not provide a tracking service. UPS will not ship to P.O. Box addresses.  

Vaccines

     All vaccines must be shipped at some time. When placed in an insulated box or foil pack and packed with ice, they can safely be shipped to you even in the summer time. When you receive your order, the ice packs may be melted, but rest assured they have done their job protecting your biologicals until you use them. Before you order, be sure the shipping methods and quantities of vaccines you choose are correct and afford the level of protection you believe you need.

To shorten your "shipping time" your vaccines my be shipped Next Day or 2nd Day Air for an additional charge.     Biologicals are all labeled, use entire contents when opened.  All of our handling controls are based upon advice from manufacturer, professional consultation and rigorous internal control procedures.

 Due to State Law: vaccines/biologicals CANNOT be sold to residents of Rhode Island.

Due to State Law:  Modified Live Companion Animal Vaccines cannot be sold to residents of Minnesota.

Returns and Damaged Freight:
     No returns after 14 days. Please call for an authorization number within 48 hours of receiving your order before returning any merchandise. Ship merchandise back to us via UPS or Parcel Post. (We are not responsible for lost or damaged packages). If the package becomes damaged during transit, please refuse the package and contact us immediately so we can file a claim and reship the product to you. If you discover damage that was not visible upon acceptance, or notice a shortage, call us within 24 hours so we can correct the problem. Please keep the original container and the damaged product until insurance claims have been cleared. We will gladly issue a credit, efund or replacement for items returned to us.  Some items are subject to a 25% restocking fee, so please feel free to ask if applicable when discussing your return.  Shipping charges are not refundable.  Vaccines and other biologicals, and items requiring refrigeration are non-returnable.  Special Order and Drop Ship products are non-returnable.

 International Orders:
     Please call us directly 1-712-552-2880 or email sales@livestockconcepts.com for ordering and shipping informaiton and quotes. 

Changing Orders:
     Great effort is made to make sure that all orders are shipped  the same day as received. To achieve this we must get all orders into our shipping department immediately. For this reason, changes and additions cannot be made on orders once they are processed. Any additions will be treated as a new order.

Prices 
   We must, with the changes in market prices, reserve the right to change prices without notice. Livestock Concepts, Inc. cannot be responsible for typographical errors.  To confirm your pricing, be sure to check with your salesmen when ordering. 1-800-225-7399 or sales@livestockconcepts.com.  We reserve the right to limit quanities.  We reserve the right to correct any prices printed in error by notifying the customer of any price error prior to shipment of the order.   You may cancel the order at that time, or pay the corrected price.

Special Orders

We will be happy to special order products for you, and will ship them as quickly as possible, or drop ship from the manufacturer if possible.  Please be very specific when ordering as an Special Orders are Non-Returnable.

 Back Orders

We make every attempt to ship your order complete, however at time, products can become unavailable, due to manufacturer back-orders or shortages.  We offer the following options.

 We can hold your entire order until the backordered item arrives.

If you prefer, we can substitute a similar product and ship your entire order immediately.

We can ship the items in stock and ship the backordered item with additional shipping charges when it is available.

     State Laws

    Due to state law, vaccines/biologicals cannot be sold to residents of Rhode Island.

Due to state law, modified-live vaccines for companion animals cannot be sold to residents of Minnesota.

Due to state law Syringes and needles are not for sale in the state of New York without a Certificate of Need.

Rhode Island residents must hold a Certificate of Need from the State Health dept or furnish a letter from a licensed veterinarian in order to purchase needles, syringes, or vaccines packaged with needles and syringes.

Some states restrict the use/sale of some insecticides, Please ask your salesperson if you have a question on availablity in your state.

 Tax Info

 Dealers or  Distributors who wish to claim exemption from sales tax, must complte and return a signed Tax exemption form to us.  Exemption forms are available at no charge upon request.  If state sales tax rates change, we will charge accordingly.

   Hazardous Products

Products classified and identified as "Hazardous" require an additional $25.00 Surcharge and must be shipped ground